DISPATCH AND SHIPPING

Our shipments for within Greece is processed by:

 

– Hellenic Post (Registered)

– Our Courier Partners (where the courier charges are being paid as part of the order)

– Our Courier Partners (where the customer can choose the Cash On Delivery/Αντικαταβολή (COD) option.

 

For all other destinations (EU, Europe, Rest of the World) we only offer shipment via Hellenic Post (Registered).

  • The dispatch will take place within 5-7 working days (excluding weekends) of the cleared payment of your order. This is not applicable for made-to-order requests.
  • The dispatch of made-to-order requests will take place as soon as the production and the quality control check is complete. This might take approximately 15-20 working days (excluding weekends) from the time of payment clearance. This is subject to change, depending upon the availability and workload of the craftsmen making the handmade lace.
  • The shipping cost will be calculated at the time of checkout depending on the shipping destination (‘Greece’, ‘European Union (EU)’ or ‘Rest of the World’) with the estimated delivery time. You will receive a confirmation email from us to signify that your goods have been dispatched to your delivery address and provide you with the relevant tracking information for your order. We will require you to provide your email and phone number for the use of our delivery collaborators only to ensure the safe and efficient delivery of your order.
  • Please note that shipping times as displayed on the site are a guideline only, as recommended to us by our delivery partners. When you receive the tracking number and dispatch information of your order, our shipping providers will be your best point of contact in the event of any delays or problems with delivery. If you believe you are experiencing unnecessary delays in receiving your order that are beyond our guideline delivery times you should first check the tracking details as provided by our shipping providers as they will provide you with the most up to date and accurate information about the location of your order. In the case the package gets lost during transit the shipping providers’ rules apply for resolving the matter. Ariadne’s Thread will not be held responsible for any matters regarding delivery issues.
  • Please note that Ariadne’s Thread shall not be liable for any situation arising due to ‘force majeure’ (strikes, weather conditions, sudden health issues, etc.). If you have a query about your order then you should contact us on the sales@ariadnesthread.gr email address and provide us with your invoice/order number, full name and details, as well as the nature of the problem in the body of the email. We will then attempt to remedy the situation in the best possible way within our power.
  • We advise our customers to consider the shipping duration before finalizing an order, so that the approximate date of delivery of the order is within the knowledge of the customer.  
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